Audit your salespeople? Are you crazy?
No. There are all types of audits. Performance auditing is one such useful tool.
The first time I was engaged to audit salespeople was back in the 1980’s when an insurance company wanted answers to the following questions:
Are our salespeople cherry-picking leads?
What are they telling potential customers?
How do they close sales?
Why do some sales representatives have greater rates of bad debts or cancellations?
Our mission at metriQuality is: enabling staff and protecting customers. How does a performance audit serve these goals?
For most companies, customers are their Number One concern. Employees are a close second priority. It makes sense to find out if your sales process is effective and efficient. Having an optimized sales process enables employees – from the front lines of your sales force, to those who fulfill orders, service customers, and collect payment on invoices. Delivering a…
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