When Did Comcast’s Customer Service Philosophy Become “F*** You?”

Anne Caroline Drake

If you own stock in Comcast, you might want to sell.  I’m not a financial guru, but I have a phenomenal gift for sensing when a corporate culture has gone toxic.  Typically, organizations don’t survive long absent a dramatic course correction.  I also have a phenomenal gift for spotting trouble on the horizon when it is just a tiny speck.  Years before the bubbles burst, I knew the dot.com business model and the insanity in the real estate market could not be sustained.

It isn’t rocket science.  It’s just common sense.


Since 1999, I have been one of Comcast’s most loyal customers.  However, a year ago, I sensed a subtle shift in their corporate culture.  In retrospect, it was probably because their tech savvy customers had discovered streaming and were bailing out in droves.  I’d never heard of Roku until a few months ago, but I bought myself one for…

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About bigdifferenceoflife

Trainer, Coach, Motivator & Sales Development Specialist
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