I am one of those anti-Valentine’s guys, but not because I’m not able to show my love by engaging in the
$17B Valentine’s Day industry
. No, I just think that if you’re in a relationship, showing the love should be a 24x7x365 engagement, kind of like our
Platinum support offering
, but that’s not important right now… Well, actually, it is, because our support organization delivers outstanding customer support, and has won the Omega Management Group’s
Northface Scoreboard Award
for 13 years in a row for excellence in customer satisfaction! They show our customers the love!
All of our services teams strive to deliver the experience our customers expect, and we measure performance by asking our customers how we performed on implementations, training, support, and annually we send every customer a survey to ask them how they’re feeling about their relationship with us. We call that one “the relationship…